Hands Free Noodles Refund Policy
We want customers to be satisfied with their Hands Free Noodles purchase. Please review the refund and return guidelines below before placing an order.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
A receipt, order number, or proof of purchase is required to complete your return.
Returns must be requested within 30 days of delivery.
How to Start a Return
To request a return or exchange, please contact us at:
Please include your full name, order number, date of purchase, reason for return, and photos if the item is damaged, defective, or incorrect.
Please do not send any item back without first contacting us. Returns sent without approval may not be accepted.
Used Water Products
For safety and hygiene reasons, products that have been used in water, damaged by misuse, altered, heavily worn, or exposed to unsafe conditions may not be eligible for return.
Damaged or Defective Items
If an item arrives damaged, defective, or incorrect, customers should contact us as soon as possible at info@handsfreenoodles.com. Please include:
Order number
Customer name
Photo of the item
Photo of the packaging, if damaged
Brief description of the issue
After review, Hands Free Noodles may offer a replacement, refund, or store credit depending on the situation.
Non-Refundable Items
The following may not be eligible for refund:
Used products
Products damaged by misuse
Products damaged after delivery
Clearance or final sale items, if marked final sale
Custom or special-order items
Digital products or video access purchases, unless required by law
Shipping charges, unless the issue was caused by our error
Return Shipping
Customers may be responsible for return shipping unless the return is due to an incorrect, damaged, or defective item caused by our error. Return shipping instructions will be provided after the return request is reviewed.
Refund Processing
Approved refunds will be issued to the original payment method when possible. Refund processing times may vary depending on the payment provider or bank.
Incorrect Address or Delivery Issues
Customers are responsible for entering the correct shipping address at checkout. Orders returned due to an incorrect or incomplete address may be subject to reshipping fees.
How to Request a Return or Refund
To request a return, refund, replacement, or store credit review, contact:
Hands Free Noodles Customer Service
Email: info@handsfreenoodles.com
Please include your order number and reason for the request.
Products Purchased from Other Retailers
If you purchased a Hands Free Noodles product from another retailer, marketplace, or third-party seller, please contact that seller directly for return or refund assistance.
